Did you know that 88% of consumers trust online reviews as much as personal recommendations? This is why online reviews for your small business is very important.
It is understandable if you are hesitant in providing a customer review section on your website, as it allows for negative feedback, but not allowing any reviews at all can make your customers hesitant too. Customer reviews and testimonials build credibility and trust with your consumers, even those that are not completely positive.
Also, chances are, you are already being reviewed across the Web via apps and sites like Yelp, Zomato, and even in social media like Facebook and Google Plus, which allows customers to review businesses by leaving a comment and a rating. In other words, there is really no way to stop customers from reviewing you online. But, you can respond to these negative reviews in a positive way that helps your customers, your business, and your online reputation.
Now that you know more about digital marketing, you can apply for a FREE consultation from Celeste Graphics on how to jumpstart or improve your digital marketing for your business, by simply answering a quick survey online.
Plus, you’ll be entitled to a 20% discount if ever you decide to avail any of our graphic or web design services.
Sources: Search Engine Land
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